My Story – Why I Created Smile Box

Hi, I’m Donna – founder of Smile Box, a business I launched in 2021 with a big heart and a simple mission: to spread positivity, boost mental health awareness and deliver smiles to those who need it most!

There are three powerful reasons behind Smile Box, each one shaping the purpose behind what we do and each reason reflecting on my own personal journey.

1. I’ve always loved gifting.

There’s something magical about choosing the perfect present, wrapping it with care, and seeing someone’s face light up when they receive it. I could even get joy from watching a complete stranger open a gift.  That moment – where someone feels thought of and appreciated – has always mattered to me.

 

2. I was tired of toxic workplace cultures.

Throughout my career, I worked in environments where employers and leadership teams did not make kindness and wellbeing a priority for staff. Instead, pressure, burnout, and lack of appreciation were the norm. I saw brilliant people become shadows of themselves – including myself, and I knew there had to be a better way to show people they matter – especially at work.

 

3. The most painful wake-up call of all.

At just 9 years old, my child, overwhelmed and struggling with their mental health, following some severe bullying, decided they didn’t want to be alive anymore. The moment I discovered a google search on their laptop which asked the question ‘What is the best way to kill myself’ – and what followed, was the most devastating time of my life. That experience made me stop, re-evaluate everything, and once we were through that dark time, choose a new path – one rooted in compassion, connection, and purpose.

That’s when Smile Box was born.

Smile Box isn’t just about sending pretty packages.

It’s about recognising people as human beings.

It’s about celebrating wins, supporting through struggles, and saying “you matter” in a tangible way. In a world that has become more digital and less personal, Smile Box creates meaningful gifting experiences that uplift, comfort, and connect – because every person deserves to feel valued and to have space to focus on their wellbeing. It’s better for them, and the organisation!

So for me, this isn’t just a business – it’s personal. It’s my story, my healing, and my way of bringing more kindness into the world. If I can make even one person feel seen, valued, and supported – and help raise awareness around mental health and suicide prevention in the process – then Smile Box is doing exactly what it was created to do. We hope you love our mission as much as we do.

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