Leading with Heart: How Leaders Can Build Trust and Support Mental Health at Work

At Smile Box, we believe that wellbeing begins with human connection. In the workplace, that connection is built through trust, vulnerability, and a culture where people feel safe to be themselves. Leadership plays a vital role in creating this environment. When leaders show up with empathy and authenticity, they make it easier for their teams to do the same—and that’s where the magic happens.

One of the most powerful things a leader can do is lead by example. That means being open about your own experiences, even when they’re not perfect. Sharing moments of stress, overwhelm, or self-care isn’t a sign of weakness—it’s a way of showing your team that it’s okay to be human. A simple comment like, “I’ve been feeling stretched this week, so I made sure to take a proper lunch break,” can go a long way in encouraging others to take care of themselves too.

Mental health conversations should feel as natural as talking about your weekend or a project update. Integrating small check-ins into everyday interactions—like asking how someone’s really feeling or what’s been challenging lately—can create space for meaningful dialogue. What’s important is to listen without jumping straight into problem-solving. Sometimes, people just need to be heard.

Trust is built through consistency. When leaders keep their word, follow through on promises, and protect confidentiality, it reassures team members that they are supported and safe. This psychological safety is what allows people to open up, ask for help, and show up as their full selves.

It’s also crucial to recognise that not everyone is ready to share in a group setting. That’s why offering different types of support—such as private one-to-ones, anonymous feedback channels, or external wellbeing services—can make a real difference. When people know there are options, they’re more likely to reach out in a way that feels comfortable for them.

Work-life balance is another key part of a mentally healthy workplace. Leaders who actively encourage rest, respect personal boundaries, and model healthy habits send a clear message: your health matters. It’s not just about saying “take a break”—it’s about creating a culture where people feel like they actually can.

Investing in mental health training for managers and team leaders is another way to back up your values with action. Tools like Mental Health First Aid training or emotional intelligence workshops help leaders spot signs of burnout early and respond with compassion, rather than fear or avoidance.

And let’s not forget that vulnerability is a strength. When someone shares something personal, they’re showing trust—and that deserves recognition. Simply saying “thank you for sharing that with me” can help reinforce a culture where openness is valued, not judged.

Finally, never underestimate the power of a thoughtful gesture. A kind note, a wellbeing gift, or a small act of appreciation can remind someone they’re not alone. These simple moments of kindness can be powerful anchors during tough times.

Creating a culture of trust and mental wellness doesn’t happen overnight. It takes time, intention, and heart. But every conversation, every act of empathy, and every effort to show up for one another brings us closer to workplaces where people can truly thrive.

At Smile Box, we’re proud to support leaders and teams who are building these kinds of cultures. Because when we put people first, performance naturally follows.

If you’d like to explore how Smile Box can support your team’s wellbeing—whether through curated gift boxes, resources, or ideas—get in touch. We’d love to help you spread a little more joy where it’s needed most.