Frequently Asked Questions

We offer different packages and create bespoke solutions depending on your requirements and budget. Boxes start from £18.95 per person + VAT. If you would like further information pack about prices, please get in touch with some further information and we can provide you with a quote based on your requirements.

There are 6 products inside each box, wrapped in tissue paper for a real sense of luxury. We include a selection of skin care, lifestyle, food and mindfulness products and a brochure which tells you a bit about each item and includes some information about positive mental health. We also include a personalised letter from your Director or CEO which features your logo and any other message or theming you’d like. And don’t forget the all-important Smile Stand which features mental health resources to improve the wellbeing of your team.

It’s up to you! We appreciate some of you will be providing boxes to staff who are in the office and in that case you’ll probably want to surprise your team by leaving a Smile Box on their desk to find when they arrive into work – What a nice treat! We also know many of you are sending our boxes to people who are remote working from home. In that case we can either supply the boxes directly to you at Head Office to distribute to staff or we can post them to staff on your behalf using a GDPR compliant process to receive your data.

We include a general narrative around positive mental health and the importance of seeking support if it’s required. We also include mindfulness tips focussed around things like the importance of good sleep, drinking water, exercise tips for remote working and so on. The resources are prepared by our Smile Box founder Donna who is a qualified NLP Practitioner and coach and also has a Level 2 Qualification in ‘Understanding Health Improvement from the Royal Society of Public Health and is a qualified Mental Health First Aider and Suicide prevention training.

This means you can be confident that the resources and narrative is suitable. All of the resources can be sent to you for your review prior to your Smile Boxes being created and we can also create new material tailored to meet any specific needs, messages or themes within your business. We also know many of you are sending our boxes to people who are remote working from home. In that case we can either supply the boxes directly to you at Head Office to distribute to staff or we can post them to staff on your behalf using a GDPR compliant process to receive your data.

Every business we work with is offered a completely bespoke solution following a Discovery Session with a member of our team. Once we have a better feel for your organisational culture and the objectives for your box, we will send you a tailored proposal offering a few different combinations of products. If there’s something particular you’d like included in your box, we can accommodate this and can also feature branded products featuring your logo or campaign message. If your order is for less than 100 Smile Boxes we have a selection of off-the shelf options available for you.

Of course you can and we’d encourage you to do so! While you’re sending out Smile Boxes for the right reasons – to boost employee wellbeing you may as well benefit from some kudos for being the lovely and caring employer that you are. Celebrating the fact that you’re sending Smile Boxes will help boost morale and improve your employee engagement scores so why not make the most of the opportunity with our complimentary Media Pack which we provide when your order is despatched. This includes a selection of photos and posts that you can share on LinkedIn, your intranet, company-wide newsletters, or on your Yammer page. We include photos of your branded Smile Boxes leaving our warehouse and some product photography of your personalised boxes to use as you see fit.

We’re glad you asked. It’s important to us and not just because we want the brownie points. We think about environmental sustainability in everything we do. From the packaging boxes we use which use responsibly sourced and recycled cardboard to the printed resources in our boxes which are from a FSC Certified (Forest Stewardship Council®) print company. Our Carbon Footprint is also important to us, so for every 100 boxes we produce, we plant 1 tree. We also carefully select the products within our boxes and partner with companies who are a good fit for our values, many of which offer impressive eco-credentials like compostable packaging. 

All food products are vacuum sealed and labelled with ingredients and allergen information. We avoid food items with nuts but would always suggest you check the packaging before opening or consuming any products. We can provide food items that are Gluten free, Vegan and Sugar Free.

Yes, absolutely! Just get in touch and let us know how many delegates, the number of items you want in your Smile Boxes and any particular theming and we’ll put a proposal together for you. We can fill boxes with a selection of stationery, sweets, mindfulness products, and branded items or postcards to match your event theming. We can even produce Programme Guides to be included with your Smile Boxes!